Daily Archives: June 30, 2011

2 posts

Android Phones Get Skype Video Calling App

Skype has announced an updated version of its Skype for Android app – Skype for Android 2.0, bringing Skype Video Calling to the currently fastest growing mobile OS*.

With the new version, users will be able to make and receive free** 1-to-1 video calls over Skype between their Android phone and other Skype contacts on the iPhone, Mac, Windows PCs and even TVs***. The Android video call app works over Wi-Fi or 3G data connections and can be downloaded for free from the Android Market or the Skype website using any phone browser.

“We are committed to bring Skype Video Calling to as many platforms as possible and are delighted to deliver on this with our new updated Android video chat app” said Neil Stevens, Skype’s vice president and general manager for product and marketing.

“With approximately 30 million concurrent users logging into Skype at any given time**** and making up to half a million simultaneous video calls*****, the Skype video chat on Android app makes it even easier for users to share moments with their contacts wherever they are”

In addition to video chat, users can also make calls to landlines and mobiles around the world, as well as send SMS’s to friends and family anywhere in the world at great Skype rates. All this comes with a complete redesign of the Skype for Android user interface. There’s a new main menu on the Skype app for Android where users can navigate easily through their contacts, access their Skype profile to change personal details or see the balance of their Skype Credit. Finally a new mood message box at the top of the Skype app menu makes it easier than ever for users to share how they are feeling, what they’ve seen, or what they’re up to.

For this first phase of launch, handsets that support video calling include the HTC Desire S, Sony Ericsson Xperia neo, Sony Ericsson Xperia pro and the Google Nexus S.

www.skype.com

Netkiller Cloud Desk for Google Apps

Netkiller Cloud Desk is a help desk and case management solution for Google Apps. The Netkiller Cloud Desk is not only effective and easy to use, but also has customizable features to accommodate all types of service requests from your internal & external customers. The Netkiller Cloud Desk help desk and case management solution allows your organization to tailor the help desk appearances and function, giving you the ability to change the logo and field descriptions to fit your organization’s specific needs.

What makes the Netkiller Cloud Desk unique? It is a “pure Google Apps solution.” There is no third party application required. The Netkiller Cloud Desk contains built in Google Apps Script and a combination of Google Docs, Google Form, Google Groups and Google Sites, allowing the application to be securely embedded into your Google Apps account. Because the Netkiller Cloud Desk is built on the Google platform, it is flexible and easily customizable. Impressively, for any Google Apps for Business users using the Netkiller Cloud Desk, 99.9% up-time is guaranteed.

Key Features of Netkiller Cloud Desk
· Customize help desk appearances and function
· Receive email notification when a new case is created, assigned, or resolved
· Share cases with groups or assign to specific staff members
· Manage and track each case using an automated, unique case number
· Track each case with a customer/agent conversation log
· Improve customer service by using the feedback survey included with each case
· Display customer service details with the integrated Google Sites dashboard graphic charts
· Search cases in Google Groups and manage past cases with the case history management feature
· Offline functionality will be supported as Google Apps launches their offline features this year

System Requirements for Netkiller Cloud Desk
· Google Apps (free, education, or business)
· Web browser with Internet connection

netkiller.com