RightNow (NASDAQ:RNOW) today announced that it has completed its acquisition of HiveLive, Inc., an enterprise-class social platform provider, under a definitive agreement previously announced on September 8, 2009.
The acquisition combines RightNow’s on demand customer relationship management (CRM) solution with HiveLive’s innovative platform for customer support, engagement and loyalty, and ideation communities to help organizations maximize every opportunity to deliver great customer experiences.
RightNow believes that by adding the HiveLive platform, RightNow will deliver the broadest social CRM solution in the marketplace and meet customer experience needs of consumer-focused organizations, with market-leading e-service capabilities, a robust contact center solution, and now an innovative social platform.
The HiveLive platform is available immediately and will be tightly integrated into RightNow November ‘09. A demonstration of HiveLive will be featured at the upcoming RightNow Summits in Colorado Springs, Colo.; Gold Coast, Australia; and Brighton, United Kingdom.
Support for RightNow’s Acquisition of HiveLive
“RightNow is again ahead of the Web 2.0 curve for customer service and CRM vendors… RightNow has set a standard for end-to-end channel support including communities.”
John Ragsdale
vice president of technology research for Service Support Professionals Association (SSPA) and ‘Ragsdale’s Eye on Service’ blogger
“[This is] a smart idea… [it] shows RightNow is moving to higher-quality customer interactions. By getting social media, RightNow has the opportunity to delve deeper into customer needs and attitudes which will help improve their customers’ service products.”
Denis Pombriant
founder and managing principal at Beagle Research Group, as quoted in CRM Magazine
“By pulling HiveLive into the CRM process, RightNow is giving real meaning and promising two way value to the notion of socializing CRM.”
Dennis Howlett
ZDNet blogger
About RightNow
RightNow (NASDAQ: RNOW) delivers on demand CRM solutions that help consumer-centric organizations deliver great customer experiences. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.
